By Emily Byrne, Content Manager & Marketing Executive at Track24
Customer service excellence is at the heart of what we do here at Track24. Our mission is to use our security communications and protective intelligence web platforms, mobile platforms and hardware solutions to protect the safety and security of your people and high value-assets in high-risk environments and ultimately save lives, of which we’ve done so in their thousands, during our 17 years of operation. Most importantly, here at Track24 we’re always here to help. We pride ourselves on our outstanding customer service and satisfaction rates. Track24 offers 24/7, 365 days a year customer support and we go above and beyond to make sure your problems are solved, your technologies up and running and your people and assets are safe and secure.
Our company is unique as a result of its reputation for quality, reliability and outstanding customer service. In our market, reliability and dependability are the most important features of a product range – requirements which we fulfil entirely. We focus on delivering products that customers can depend on in the most dangerous and unstable environments.
Track24 solutions are entirely data-secure and GDPR compliant. End-to-end proprietary and IPs are owned by us. Our products and services are developed as a result of 17 years experience in the field and our in-house product and engineering teams allow us to constantly ensure our products are fit-for-purpose and market-leading, both in terms of functionality and ease of use.
Virtual training solutions
We are delighted to now be able to provide virtual training solutions, in order to expand our reach and support staff working in remote and disparate environments. We are thrilled that the recruitment of our additional Support Officer in Iraq will provide an extension of physical customer support in this area for our customers.
Our virtual training solutions allow Track24 to support you with protection of your people and high-value assets, enhancing your usability of our portable tracking hardware, security web platforms and security mobile platforms all over the world.
Expanding our digital footprint
Track24’s solutions operate for customers all over the world, in high-risk environments such as the Middle East, South America and Africa, to name but a few. Additionally, we are delighted to announce that we have recently expanded our digital footprint to operate in 30 additional countries. As our reach grows wider, we are thrilled to build our mission to help protect the safety and security of your people and high-quality assets, with the ultimate goal to save lives.
To conclude, one of the main elements which sets Track24 apart from the competition, is our 24/7, 365 days a year provision of outstanding customer service. We’re always on hand to help ensure the safety and security of your people. You can count on us for reliability and dependability – which are one of the major features of our product range and core values.
To find out more about the work of Track24, click here: https://www.track24.com